Current Openings

Looking for a career opportunity? View our up-to-date list of the wide-ranging job openings across the country with EVO.

Accountant, Analytics – Melville, NY

We are excited to welcome a dynamic Accountant to our growing Melville office. Join the team behind one of the world's largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Why is the role open? We’re growing by leaps and bounds through numerous acquisitions and our recent successful IPO. Our unique and diverse culture nurtures and supports personal and professional growth, facilitating internal promotion. Our substantial growth and internal promotions have allowed us the opportunity to add extraordinary talent to our team!

The goal of the role: Our Accountant will be responsible for analytical reviews of business results as well as assisting in the preparation and execution of month-end schedules and financial reports, while promoting and maintaining a professional working relationship with internal and external customers.

What will you be doing?

  • Preparation of various Balance Sheet and Income Statement reconciliations
  • Perform monthly variance analysis and reconcile all discrepancies
  • Communicate with our local accounting teams globally
  • Evaluate, document, and administer effective controls to increase process efficiencies and mitigate risk
  • Maintain an audit trail of analysis, calculations and approvals
  • Preparation of global consolidation workbooks

You could be a great fit with these qualifications:

  • Bachelor’s Degree with a concentration in accounting from an accredited college or university
  • Knowledge of generally accepted accounting principles (GAAP)
  • Advanced Microsoft Excel skills (Pivot Tables, V Look-ups, Formulas, etc.)
  • Good oral and written communication, organization and analytical skills are necessary
  • Detail oriented, well organized, ability to work independently
  • Ability to multi-task in a timely and professional manner and prioritize daily work load
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude
  • Ability to maintain confidentiality
  • Ability to work collaboratively in a team environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Analyst, Compliance – Portland, ME

The Compliance Analyst is responsible for introducing merchants to the Payment Card Industry Data penetra Standard (PCI DSS) through our sponsored online validation portal.

Basic Purpose

The Compliance Analyst is responsible for introducing merchants to the Payment Card Industry Data penetra Standard (PCI DSS) through our sponsored online validation portal. Act as the primary point of contact for Level 4 merchant inquiries; explain what merchants can expect during the initial profiling and validation process and the ongoing quarterly/annual validation requirements based on analysis of processing mechanisms.  Maintain a professional working relationship with both internal and external customers

Minimum Qualifications

  • High school diploma or equivalent experience with a minimum of 1 to 3 years of related work experience.
  • Knowledge of card processing technology with experience in electronic-commerce payment applications preferred.
  • A strong customer service focus and attention to detail with ability to follow established guidelines.
  • Strong oral and written communication skills.
  • Ability to maintain confidentiality.
  • Ability to complete multiple tasks and manage multiple priorities in a fast-paced, technical environment; while paying meticulous attention to detail with limited supervision.
  • Ability to adapt readily to changing processes.
  • Strong follow-through skills and ability to determine and work effectively to resolve clients’ business issues.
  • Effective communications and interpersonal skills.
  • Ability to work independently, but with a team focus.
  • Competent in Windows based computer applications (Microsoft Office) and ability to learn and work with additional applications used by the department.

Essential Functions

  • Answer and resolve basic merchant and sales agent inquiries received while logged into the department phone queue and shared email inbox regarding EVO’s sponsored online PCI DSS validation programs (SimplePCIDSS or Trustkeeper) and other general questions, and escalate to Senior Specialist, Analyst or Supervisor as needed. This can include PCI DSS compliance validation options, assisting merchants with determining applicable validation requirements, explanation of the PCI DSS and PA-DSS standards, validation program user access issues such as password reset and login issues, enrollment timing, cost and accessibility issues.  General user access issues are addressed by EVO Support with each channels customer support center.
  • Answer basic questions from merchants using or planning to implement PA DSS payment application software/hardware regarding the Qualified Integrator & Reseller (QIR) program and Visa Inc mandates.
  • Understand the Visa and Mastercard rules and criteria for eligible EMV or P2PE card present merchant to request the Visa Technology Innovation Program waiver or Mastercard’s PCI DSS Compliance Exemption program.
  • Follow up with assigned merchants via phone/email as necessary to retrieve/clarify PCI DSS Compliance information required to satisfy internal reporting requirements, ensure initial completion of merchant requirements and ensure ongoing annual PCI DSS Compliance validation, quarterly vulnerability scanning and annual penetration testing requirements are met.
  • Analyze validation documents submitted and SAQ’s merchants profile into within EVO’s sponsored validation program(s) to ensure processing methods are consistent with validation requirements for merchants completing SAQ’s A, B, B-IP and C-VT, with escalation of validation documents that require vulnerability scanning and penetration testing, like SAQ’s A-EP, C and D, to Senior Specialist for more in depth review, if needed.
  • Handle assigned work queues in EVO’s CRM systems (Flex and Spoon).
  • Identify merchant used vendors that may have additional requirements regarding Service Provider and Payment Application validation and registration for escalation and submit for review to Analyst and/or Supervisor.
  • Communicate any pertinent information regarding the account with appropriate internal departments.
  • Document and maintain position processes to help ensure position continuity and for reference in the performance management process.
  • Open and read emails on a daily basis.
  • Conform with and abide by all federal, state, local regulations, EVO’s Corporate Policies and Procedures, and instructions.
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with internal and external customers.
  • Must be able to sit for long periods of time.
  • Must be able to work holidays and weekends as necessary based on business needs.

Organizational Relationships

Reports directly to the Supervisor of Compliance. Interface with internal and external customers, (i.e. all levels of employees, first- and mid-level management, merchants, vendors, partners and agents).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments International is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Business Development Executive, B2B – Mid-Atlantic Region (DC, Baltimore, Philadelphia)

The Business Development Executive for EVO’s B2B Group will be responsible for hitting sales quotas targeting mid to large market B2B companies ($20Mil - $1Bil Annual Sales). This includes leveraging existing network, lead generation leveraging various prospecting strategies & various lead channels to develop and manage a healthy pipeline. This job will play a key role in assisting the B2B Senior Sales Director and B2B Division attaining growth goals. Additionally, this position will work with the sales support teams (Prospect Development, Partner Sales & Integrated Sales) as well as other support teams within the B2B division.

Requirements

  • Bachelor’s degree preferred
  • Requires 5+ years of experience in sales role
  • Preferred experience in B2B sales and/or payment processing industry
  • Experience with lead generation and prospect management
  • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
  • Self-motivated and self-directed, goal oriented
  • Able to professionally and confidently communicate with C-Level Executives
  • Able to work accurately under stress and pressure to meet competing deadlines
  • Excellent analytical and time-management skills
  • Demonstrated and proven sales results
  • Knowledge of sales process from initiation to close
  • Ability to work independently or as an active member of a team
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • CRM/Salesforce experience preferred

Responsibilities

  • Identifying, qualifying, and securing business opportunities
  • Building business relationships with potential clients within specific territory
  • Collaborating with sales and leadership to secure, retain, and grow accounts
  • Developing customized targeted sales strategies
  • Creating informative presentations; Presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
  • Coordinating business generation activities
  • Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
  • Qualifying leads from digital campaigns, conferences, references, trade shows, etc.
  • Closing sales and working with client through closing process
  • Meeting or exceeding annual sales goals.
  • Collaborating with management on sales goals, planning, and forecasting
  • Generate sales leads and cultivate relationships with prospects through phone calls and on-site visits
Apply Now

Customer Support Representative – Tampa, Florida

The Customer Support Representative’s role is to provide a consistent high level of quality service to our Sales Partners calling into the call center.

Close date: 02/28/2019

Requirements

  • Credit card experience in the acquiring or issuing industries preferred.
  • Merchant Services/Customer Service experience in the card acquiring industry preferred.
  • Effective knowledge of Microsoft Office suite including Word, Excel, PowerPoint and Outlook.
  • High School diploma required.
  • Minimum of 1 year of college or equivalent work experience preferred but not required.
  • Minimum of 1 year call center experience.
  • Must be able to sit for prolonged periods of time, wear a headset, look at a computer monitor and utilize a company approved keyboard.
  • Ability to work evenings, weekends and holidays as needed for support, training and/or conversions.
  • Utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision.
  •  Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment.
  • Experience with POS debit and credit terminal hardware and software preferred.
  • Strong analytical, problem solving, decision making skills.
  • Meet acceptable attendance and performance standards.

Responsibilities

  • Ability to communicate effectively in both verbal and written formats with peers and customers, internal and external.
  • Ability to organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines.
  • Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners, and vendors.
  • Ability to resolve specific client issues under tight time constraints.
  • Ability to work evenings, weekends, and holidays and overtime as needed.
  • Ability to understand and maintain knowledge of relevant product offering, current support policies and methods of support delivery, in order to provide technically accurate solutions to customers.
  • Ability to handle confidential material appropriately.
  • Answer calls, emails, faxes, and internal work orders in a queue based setting and in accordance with service level expectations.
  • Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures.
  • Prepare and QA including but not limited to merchant processing applications, inbound & outbound shipping requests, welcome kits, and orders for EVO products.
  • Respond to, follow-up, and complete requested assignments in an effective and ongoing manner.
  • Run and analyze daily and weekly reports via proprietary systems, exporting reports to spreadsheets and emailing as needed.
  • Maintain electronic and physical files.
  • Consistently meet benchmark performance standards and take initiative to exceed expectations as documented in the call performance script and appraisal standards.
  • Log interactions, which include calls, emails, fax, and maintenance queue, using detailed, specific and professional remarks in internal systems.
  • Apply quick and creative thinking.
  • Attend trainings and maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole, included but not limited to card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance.
  • Understand Sales Partner’s business and in conjunction with the partner’s line of business, educate partner on Sterling’s innovative product offerings, agent friendly tools and marketing collateral located in SNAP in order to win agent’s business.
  • Work with Sales Partner and internal teams, such as Strategic Programs, to validate pricing options and offer guidance on potential merchant accounts.
  • Work closely with management to offer feedback regarding service and training needs of the various sales organizations.
  • Navigate multiple screens and databases to research merchant issues, reconciliation of merchant statements and other data, and provide updates to agents, partners, and/or merchants.
  •  Function as backup/overflow for Merchant Services and Technical Support departments.
  • Document and escalate Sales Partner and merchant related requirements as needed.
  • Demonstrate flexibility to change and offer input to improve self and team efficiency as related to job processes and procedures.
  • Provide on the job mentoring to new employees and team members at the direction of Support Services Manager.
  • Perform miscellaneous job duties as assigned by management.
  • Escalate issues, as necessary, to management on duty.
Apply Now

EMV Credit Card Terminal Specialist (Inside Sales) – Addison, Texas

This position is responsible for managing outbound and inbound warm calls using advanced lead management tools. No cold calling. There are over 200,000 existing customer prospects. Health benefits, 401k and competitive time off package. Global advancement opportunities.

Close date: 01/31/2019

Requirements

  • 2 + years inside sales or equivalent experience
  • A positive, goal-oriented approach to daily activities
  • Highly motivated self-starter with honesty and integrity
  • Excellent communication skills and team-oriented attitude
  • Some financial background, and basic MS Office skills a plus

Responsibilities

  • Successful management of high paced, outbound and inbound warm-calls
  • Assessment of customer need for cash advance product and customer interest
  • Negotiating terms of the cash advance product with current business customers
  • Review and execute customer contracts with business owners over the phone
  • Work with nationwide network of 200+ sales agents to generate additional opportunities
Apply Now

Facilities Coordinator – Melville, NY

The Facilities Coordinator will manage day-to-day facility and administrative operations while maintaining a professional working relationship with internal and external customers. This position will report directly to the Administrative Director in the NY office.

Essential Functions

  • Perform general maintenance and repairs to the EVO NY facility
  • Look for signs of wear and tear, damage and then assess the repair and recommend options
  • Inspect automatic doors, handle fire system inspections, clean up water spills, touch-up paint, etc.
  • Perform minor repairs such as faucets, coffee pots, toilets, cabinets, furniture, etc.
  • Prevent small building imperfections from becoming major problems or safety concerns by performing preventative and on-going maintenance to preserve property
  • Responsible for maintaining a preventative maintenance program within the confines of an annual budget
  • Develop and maintain strong working relationships with internal clients; establish consistent communication with internal clients which will enable timely notification of needs and problems; continuously strive to enhance the level of service provided
  • Maintain inventory of equipment and identify office facility furniture needs
  • Monitor the Building Maintenance emails for employee requests or concerns
  • Ensure a safe and efficient work environment for all employees
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA)
  • Process daily mail and incoming/outgoing package deliveries

Basic Qualifications

  • High School Diploma or equivalent
  • 3-5 years of relevant facilities experience
  • Must be able to work in a standing position for long periods of time
  • Must be able to grasp, bend and stoop; push, pull, lift or carry heavy loads weighing up to 50 lbs.
  • Must be able to climb at least a 10’ (ten foot) ladder to change light bulbs, ceiling tiles, etc.
  • Ability to maintain confidentiality
  • Excellent interpersonal, customer service and communications skills
  • Basic understanding of HVAC, electrical, plumbing, carpentry concepts and generator maintenance
  • Ability to work well under pressure and manage multiple priorities with limited supervision
  • Ability to detect and understand warning signs of damage and know how to act on them
  • Strong organizational skills
  • Attention to accuracy and detail, with speed, follow-through and courtesy
  • Experience using Microsoft desktop applications with proficiency in Excel and Word
  • Must have drivers’ license and vehicle available for occasional business errands; mileage reimbursed at company established rate
  • Can establish and maintain productive, positive and cooperative relationships with internal and external partners, etc.
  • Must be punctual and maintain regular and reliable attendance
  • Must be able to work extended/alternate hours on occasion to meet business needs
  • Must be able to be on-call for building issues and/or emergencies
  • Upon accepted offer, you will be required to submit to a pre-employment drug test and background check
Apply Now

Lead Generation Senior Specialist – Cincinnati, Ohio

The Prospect Development Senior Specialist supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. This role leverages various sales and marketing strategies to build a pipeline of mid-large B2B companies. The Senior Prospect Development Specialist focuses on identifying key decision makers and using various methods of outreach including phone, email, LinkedIn, etc, to initiate contact and schedule initial meetings with our Regional Sales Managers in assigned territories throughout the U.S. Prospect Development concentrates on different lead channels such as successful vertical markets, B2B ERP/CRM and gateway integrations and implementation partnerships as well as various additional initiatives.

Close date: 01/31/2019

Requirements

  • Associate’s or Bachelor’s Degree preferred
  • 5+ years Sales experience, especially in B2B or Financial Services
  • Ability to develop new business through prospecting and cold calling
  • Highly motivated to succeed in a performance driven environment
  • Excellent written communication and verbal communication skills
  • Track record of success and quota achievement
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email)
  • Knowledge of fintech and/or merchant and bank products/services and/or payment sales experience
  • Knowledge of B2B ERP/CRM software
  • Outstanding sales, business development and negotiating skills
  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
  • Ability to multitask and change direction in ever changing payment processing environment
  • Strong communication including oral and presentation skills
  • Experience with Salesforce a plus

Responsibilities

  • Prospect, qualify and develop sales ready leads through targeted outbound calling and email
  • Engage key decision makers to sell B2B services/products over the phone
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly Sales Opportunity quotas

 

Apply Now

National Account Manager – Addison, Texas

Shared Services National Account Manager/Activation Representative is responsible for contacting businesses via telephone and soliciting them on our Partner ISV (Independent Software Vendor) services. A Shared Services NAM/Activation Representative may contact existing customers or new businesses. A Shared Services NAM/Activation Representative must have a detailed understanding of our core products and services. A Shared Services NAM/Activation Representative must be energetic, positive and accurately represent the company in all forms of communications with the merchant.

Close date: 01/31/2019

Requirements

  1. All applicants must pass a drug test, background check, and credit evaluation
  2. High School diploma required
  3. Minimum of 2 years successful sales experience preferred
  4. Degree from a 4-year college or the equivalent preferred
  5. Effective knowledge of Microsoft Office suite including Word, Excel required
  6. Merchant Card Industry experience preferred

Responsibilities

  1. Make outbound sales calls to potential merchants and sell them on the services of EVO Payments International.
  2. Make outbound sales calls to existing merchants and solicit referrals for merchant processing services
  3. Negotiate rates and terms with merchants for the purpose of acquiring profitable merchant accounts
  4. Provide proposed rates and pitch the potential merchant on the benefits of EVO Payments International.
  5. Key and review application with potential merchants.
  6. Follow up on supporting documents requested by the underwriters that are necessary for merchant account approval.
  7. Once approved follow up to activate account with the assigned partner and EVO Payments International.
  8. Maintain thorough knowledge of card industry regulations, integrated credit devices and applications and internal procedures
  9. Perform miscellaneous job duties as assigned

ESSENTIAL FUNCTIONS: 

  1. Ability to communicate effectively in both verbal and written formats with individuals or groups
  2. Ability to handle and complete multiple projects, work in a fast-paced environment, and meet deadlines
  3. Ability to utilize personal computer, telephone, facsimile, copier, calculator, and other general office equipment
  4. Ability to exercise discretion and independent judgment in making decisions
  5. Ability to interact effectively and positively with all levels of personnel, partners, and vendors
  6. Ability to handle confidential material appropriately
  7. Ability to meet company assigned quotas
Apply Now

Phone Technical Support Representative – Entry Level – Addison, Texas

The Technical Support Representative assists customers with terminal / software issues as it relates to their ability to accept credit card payments at their place of business.

Close date: 01/31/2019

Requirements

  • Work independently or with a team
  • Responsible
  • Career motivated
  • Problem solving skills
  • Multi-tasking skills
  • Basic / Intermediate knowledge of Microsoft Suite products

Responsibilities

  • Field and assess technical support phone calls from business owners and or software vendors.
  • Utilize support resources to establish a workflow to remediate the situation.
  • Provide detailed notes on each call / situation and execute a request to your superior when a call needs to be escalated to higher level support.
  • Schedule and maintain support appointments.
  • Engage in support initiatives when requested
  • Research and evaluate merchant batch and transaction logs for discrepancies
  • Conference in Software Vendors for additional support on third party products and services
  • Manage workload from a Queue based ticket system
  • Log hardware RMA requests and ensure billing / invoicing policies are followed
  • Backup support for Customer Service
Apply Now

Project Manager – Tampa, FL; Dallas, TX; Moorestown, NJ; Melville, NY; Atlanta, GA

Our Project Managers provide project management support for business systems development, infrastructure changes, and interdepartmental support efforts. This role will ensure that Project Governance created by the PMO is followed with every assigned project by maintaining requested changes/edits to the original project by executing the Change Request process. They will also provide guidance and user training to the organization on project governance, processes and procedures and identify, gather and report on metrics for existing processes and procedures.

Requirements

  • Bachelor’s Degree and 5 years of experience in a project oriented role within the merchant acquiring, credit card processing, or software development industries
  • Strong understanding of the lifecycle of technology projects and SDLC
  • MS Visio and MS Project experience is required
  • Ability to support waterfall assigned projects and agile assigned projects
  • Solid project management experience with software & systems development, IT Infrastructure changes and business interdepartmental support
  • PMP Certification a plus
  • Ability to work on multiple tasks/projects concurrently, meet deadlines and work under pressure
  • Strong leadership, planning, and time management skills
  • Work towards becoming an EVO Subject Matter Expert
  • Ability to communicate effectively (both orally and written) with the team, senior management, stakeholders, and vendors
  • Excellent facilitation skills
  • Demonstrated ability to communicate technical concepts to technical and non-technical people (written and oral)
  • Demonstrated ability to assist in preparation of project documents as needed (e.g. Status Reports, Project Budget Analysis, Business Cases / Requirements (BRD), Functional Requirements (FRD), Project Schedules, Risk and Issue Logs)
  • Demonstrated experience conducting presentations and effectively participating in meetings
  • Advanced critical thinking and problem solving skills
  • Ability to work independently and with a team environment
  • Expertise in managing and working with teams across multiple locations
  • Proficient in Windows based computer applications (Microsoft Office Suite and MS PowerPoint)
  • Upon accepted offer, you will be required to submit to a pre-employment drug test and background check

Responsibilities

  • Must understand the Business Sponsor’s requirements in order to build the Project Team
  • Manage day to day project administration and coordination activities to support the project teams
  • Manage medium to large projects, tasks and project change management
  • Organize and administer project meetings and prepare resulting communications for distribution
  • Maintain and develop project documentation and communications
  • Manage document version and change control for all project documentation
  • Contact team members for regular updates of project status reports and prepare project status reports for approval
  • Manage the issues list based on input from project team meetings and steering committee meetings and follow up to ensure resolution
  • Maintain enterprise project schedule. Make necessary edits as needed (i.e. establish/revise a baseline, apply effort estimates, modify based on approved project changes to scope, schedule, cost and quality)
  • Manage the project budget and forecasts
  • Report on the project team’s resource allocation and forecasts
  • Assist with training/educating staff on the PMO methodology and project-related activities
  • Support the PMO presence on SharePoint

 

Apply Now

Relationship Manager, Technical Implementations – Tampa, FL

The Relationship Manager is responsible for facilitating all post sales functions related to our Partners and integrators.

Basic Purpose

EVO Payments, Inc. is a leading payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe.

The Relationship Manager is responsible for facilitating all post sales functions related to our Partners and integrators.

Minimum Qualifications

  • Bachelor’s Degree preferred; High school diploma required.
  • Strong customer services focus and detail orientation.
  • Strong oral and written communications and interpersonal skills.
  • A critical focus on accuracy.
  • Ability to establish priorities, work collaboratively, and meet objectives.
  • Ability to work independently, but with a team focus.
  • Ability to maintain confidentiality.
  • Ability to manage multiple projects and initiatives.
  • Good organizational skills.
  • Ability to analyze and research an issue; conveying of urgency when necessary, while managing the issue to closure.
  • Ability to follow up with an issue/project until completion.
  • Ability to prioritize in a fast-paced environment with limited supervision.
  • Good follow-through skills and ability to resolve issues in a timely manner.
  • Proficiency in Windows based computer applications (Microsoft Office Suite) and other applications and systems as necessary.
  • Ability to acknowledge full ownership responsibility in accomplishing the business objectives
  • One – three years of work-experience in the customer service, technical and/ or sales-related fields.
  • Excellent follow-up and organizational skills.
  • Ability to self-manage.

Essential Functions

  • Host Introductory Kickoff call with new resellers to introduce partner to EVO’s products, services and resources; accurately profile partner’s business; and setup partner account.
  • Act as a liaison between Sales/Sales Management, Tech Support and Product to streamline the boarding and troubleshooting process.
  • Analyze merchant requirements, propose efficient solutions and handhold new partners for single and multi-merchant installations.
  • Manage and monitor SalesForce’ cases to ensure issues are researched and resolved in a timely manner.
  • Maintain SF and all corresponding databases with updated status and notes.
  • Assist the Sales Management team with escalations and develop White Glove Service strategies to improve relationships with resellers to acquire additional leads.
  • Educate SAE, BDE and internal teams on all new integrators and reseller setup requirements.
  • Conduct regular status meetings and trainings with Sales, Support Teams and resellers.
  • Facilitate Beta Integration Specialist with incoming beta partners and merchant accounts.
  • Schedule meetings to properly turn beta over to production.
  • Channel expert with thorough knowledge of integration solution, platforms and peripheral devices to board merchants.
  • Attend Continuing Education training on EVO’s products and services to increase knowledge of Sales and self.
  • Coordinate with BDE’s to generate monthly continuing education webinars for resellers.
  • Ensure partner is added to appropriate distribution and product lists.
  • Maintain thorough knowledge of card industry regulations, integrated card payment devices and application and internal procedures.
  • Produce and distribute all weekly, monthly and ad-hoc reseller tracking reports as requested by management
  • Continuously critique and offer feedback to department manager assisting in ways to implement simpler workloads for department and partnership.
  • Author and maintain edits for policy and procedures changes relating to sales products and processes
  • Perform miscellaneous duties as required.

Non-Essential Functions

  • Perform related projects and duties as assigned.

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors.
  • Must be able to sit for long periods of time.
  • Must be able to work overtime, holidays and weekends as necessary based on business needs.

Organizational Relationships

Reports to the Supervisor, Reseller Relationship Management. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments, Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Representative, Lead Generation – Cincinnati, OH

This role supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. through outbound calls.

Basic Purpose

EVO Payments, Inc. is a leading publicly held payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe. This role supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. through outbound calls.

Minimum Qualifications

  • Associate’s or Bachelor’s Degree a plus
  • Sales experience, especially in B2B or Financial Services
  • Ability to develop new business through prospecting and cold calling
  • Highly motivated to succeed in a performance driven environment
  • Excellent written communication and verbal communication skills
  • Track record of success and quota achievement
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email)
  • Knowledge of merchant and bank products/services and/or payment sales experience
  • Outstanding sales, business development and negotiating skills
  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
  • Ability to multitask and change direction in ever changing payment processing environment
  • Strong communication including oral and presentation skills
  • Experience with Salesforce a plus

Essential Functions

  • Lead Prospect, qualify and develop sales ready leads through targeted, outbound calling and emails
  • Engage key decision makers to sell B2B services/products over the phone
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly Sales Opportunity quotas

Non-Essential Functions

  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA)
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA)

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors
  • Must be able to sit for long periods of time
  • Must be able to work overtime, holidays and weekends as necessary based on business needs

Organizational Relationships

Report to the Manager, Inside Sales. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments, Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Representative, Quality Control – Tampa, FL

The Representative, Quality Control reviews new accounts boarding and general account maintenance requests to ensure the accuracy of information being entered. This position may also include changes or adjustments that need to be made to an individual account after it has been boarded.

Basic Purpose

EVO Payments, Inc. provides point of sales payment technology and electronic transaction processing services to merchants nationwide. Sales are made through our network of Sales Partners, including Sales Agents, POS Resellers, POS Integrators, Associations and Agent/Community Banks. The Representative, Quality Control reviews new accounts boarding and general account maintenance requests to ensure the accuracy of information being entered. This position may also include changes or adjustments that need to be made to an individual account after it has been boarded.

Minimum Qualifications

  • All applicants must pass a drug test, background check, and credit evaluation.
  • Credit card experience in the acquiring or issuing industries preferred.
  • Proficient computer skills using Microsoft Office suite including Word, Excel, Access, Outlook and Windows based programs required.
  • High School Diploma or GED.
  • 6 months to 1 year of Customer Service experience.
  • Strong phone and verbal communication skills along with active listening.
  • Must work well in a team environment.
  • Demonstrated attention to detail required.
  • Ability to utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision required.
  • Basic math skills.
  • Basic knowledge of Microsoft Office Suite (Excel, Word, Outlook, etc.) preferred.
  • Basic knowledge of running and navigating Windows applications preferred.
  • Acceptable attendance and performance standards required.
  • Satisfactory job performance in current position with no probation within last six months required.

Essential Functions

  • Review and prioritize work queue for accounts being reviewed.
  • Confirm that information was transferred from the application to the system correctly.
  • Review front-end profile to confirm activation status of TID and services.
  • Review banking information to ensure data entry is accurate.
  • Review credit history report to ensure properly analysis was conducted.
  • Review application to ensure all signatures and merchant profile information was collected.
  • Review any documentation scanned into the account for additional services that are being added.
  • Review equipment order to ensure accuracy.
  • Review accuracy of information as it flows through various systems.
  • Resend accounts containing inaccuracies back to departments that made initial request for review.
  • Correct any errors found during the QA process.
  • Log all errors found during the QA process.

Non-Essential Functions

  • Perform miscellaneous projects and duties as assigned.
  • Comply with all PCI Compliance and HR policies.

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation
  • Must be able to sit for long periods of time
  • Must be able to work overtime, holidays and weekends as necessary based on business needs

Organizational Relationships

This position reports to the Manager, Boarding, Maintenance & Quality Control.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments, Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Sales Account Executive – Cincinnati, Ohio

The Sales Account Executive’s role is to meet company assigned quotas in booking merchant accounts for payment processing services.

Close date: 02/01/2019

Requirements

  • Minimum of 2 years successful sales experience preferred
  • Degree from a 4-year college or the equivalent preferred
  • Effective knowledge of Microsoft Office suite including Word and Excel required
  • Merchant Card Industry experience preferred
  • Experience with a CRM (ie: Salesforce) preferred
  • High School diploma required

Responsibilities

  • Ability to communicate effectively in both verbal and written formats with individuals or groups.
  • Ability to handle and complete multiple projects, work in a fast-paced environment, and meet deadlines.
  • Ability to utilize personal computer, telephone, facsimile, copier, calculator, and other general office equipment.
  • Ability to exercise discretion and independent judgment in making decisions.
  • Ability to interact effectively and positively with all levels of personnel, partners, and vendors.
  • Ability to handle confidential material appropriately.
  • Ability to meet company assigned quotas.
  • Ability to travel as requested by company.
  • Make consultative sales calls to inactive referral partners and sell them on the concept of becoming an active referral partner of EVO B2B.
  • Make consultative sales calls to existing active referral partners and solicit referrals to their clients for merchant processing services.
  • Make sales calls to referred merchants and solicit their merchant processing account.
  • Negotiate rates and terms with merchants for the purpose of acquiring profitable merchant accounts.
  • Travel to regional and national trade shows to support assigned referral partners as needed.
  • Travel to referral partners’ locations as requested by management in order to train their sales staff on how to properly refer merchant processing potential clients.
  • Travel to referral partners’ locations as requested by management to provide in-person sales support for clients we are soliciting for merchant processing services.
  • Provide education and training to referral partners in order to increase referral activity from strategic partners.
  • Review service and escalation issues and refer sales offices to training programs accordingly.
  • Maintain thorough knowledge of card industry regulations, integrated and non-integrated POS terminals and applications along with internal new application processing procedures.
  • Perform miscellaneous job duties as assigned.
Apply Now

Senior Account Executive, Software Sales – Anaheim, CA (Nodus)

We are excited to welcome a dynamic Senior Account Executive, Software Sales to our growing Anaheim office. Join the team behind one of the world's largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Why is the role open? We’re growing by leaps and bounds through numerous acquisitions and our recent successful IPO. Our unique and diverse culture nurtures and supports personal and professional growth, facilitating internal promotion. Our substantial growth and internal promotions have allowed us the opportunity to add extraordinary talent to our team!

The goal of the role: Our Sales Account Executive will be tasked with selling Nodus software across the US, with EVO electronic payment solutions integrated into ERP’s.

What will you be doing?

  • Sales of Nodus software with electronic payment solutions integrated with ERPs (Microsoft and/or Oracle) through telesales calls and demos
  • Sales will take place to new customers via new partner relationships
  • Meet personal/team sales targets and call handling quotas
  • Meet or exceed assigned revenue quota by driving new sales through identifying, closing and maintaining positive and proactive relationships with partner accounts
  • Attend, travel and represent Nodus at tradeshows when needed
  • Handle questions/complaints, provide appropriate/alternative solutions in a timely manner and follow up to ensure customer satisfaction on all software related inquiries
  • Maintain records of customer interactions, process customer accounts and file documents
  • Update and maintain prospects/customers information in company CRM
  • Build and maintain relationships with end users and partners
  • Self-generate leads in order to win new business
  • Learn the Nodus solutions and be able to conduct a complete demonstration within 60 days of hire date
  • Routinely utilize and practice using Nodus products in order to properly demonstrate the product capabilities to potential and current clients (including: creating and conducting presentations, webinars and product demonstrations)

You could be a great fit with these qualifications:

  • This position is in-house position. You will be required to work from the Nodus head office currently located in Anaheim, CA during the hours of 8 AM Pacific to 5 PM Pacific
  • Bachelor’s degree required
  • 5+ years’ experience selling proprietary software with ERP (Microsoft or Oracle) integration, preferred
  • Knowledge of enterprise software sales, software sales cycles as well as payment gateways and processors experience, preferred
  • Experience in the software industry and launching integrated payments solutions, preferred
  • Understanding of cloud based applications and experience with SaaS delivery model, preferred
  • Understanding of the channel system (ISO, VAR, System Integrators and their revenue model) preferred
  • Strong customer support experience and proven track record of meeting or exceeding goals
  • Strong customer service and presentation skills with ability to make outgoing calls for lead generation and qualification
  • Excellent communication (oral and written) and interpersonal skills
  • Experience with CRM systems and practices
  • Proficient in Microsoft Office Suite
  • Must possess time management skills, with the ability to make timely decisions
  • Possess good organizational skills
  • Possess leadership skills and the ability to work with a team
  • Ability to think strategically
  • Possess people skills and the ability to solve problems
  • Ability to build and maintain effective networks
  • Strategy development and project management skills
  • Internet knowledge/base navigation and use required
  • Ability to work independently required
  • Ability to travel as requested
  • Business acumen to understand customer’s business processes, eCommerce and accounts receivable process

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Senior Product Manager, eCommerce Solutions – All Offices

The Senior, Product Manager – eCommerce Solutions will be responsible for the development and implementation of the overall eCommerce product strategy for EVO US and Canada

Basic Purpose

EVO Payments is a leading payments processor and acquirer for merchants, financial institutions, government organizations and multinational corporations located throughout North America and Europe. A key part of EVO’s success is dependent upon providing competitive and easy to integrate eCommerce solutions to our clients which include merchants and ISVs.

The Senior, Product Manager – eCommerce Solutions will be responsible for the development and implementation of the overall eCommerce product strategy for EVO US and Canada.  This includes development and enhancement of our eCommerce gateway and related products as well as serving as the EVO expert of the overall eCommerce marketplace.   Responsibilities will include ongoing management of the full product life cycle – product vision, requirements, development, launch, enhancement, maintenance and EOL.

The incumbent will set the product vision based on input gathered from internal sales and relationship staff, market observation, vendor input, etc.  This will require the management of several initiatives simultaneously.  The incumbent, will also have the responsibility to revise priorities and timelines to achieve the company objectives.   While the focus of the role is on the EVO proprietary eCommerce solutions the incumbent will additionally have responsibility for any 3rd party eCommerce solutions we utilize, including responsibility for managing the related relationships.

Minimum Qualifications

  • 8+ years in the payment industry required
  • Bachelor’s Degree required
  • 5+ years of eCommerce Product Management experience required
  • In-depth knowledge of eCommerce related PCI and card brand regulations required
  • Demonstrate initiative and be capable of self-managing with little direction.
  • Extremely detail oriented.
  • Communicate effectively in both verbal and written formats with individuals or groups.
  • Ability to work with development teams in multiple locations
  • Communicate technical concepts and requirements clearly to both development and business resources
  • Handle multiple projects while working in a fast-paced environment.
  • Serve as a liaison between vendors, and internal departments.
  • Exercise discretion and independent judgment in making decisions.
  • Interact effectively and positively with all levels of personnel, partners, and vendors.
  • Assume leadership role and motivate project team to meet stringent timelines.

Essential Functions

  • Set product vision and effectively communicate it to management, business development and technical staff
  • Understand and apply card brand and PCI requirements to the assigned products
  • Own end-to-end responsibility for product lifecycle.
  • Coordinate with other Product Managers, Accounting, IT, Software and Development, Marketing, Training, and Client Services.
  • Maintain successful relationships with vendors, and act as the first point of contact for vendors.
  • Define Implementation’s KPIs and oversee tracking and reporting of performance to ensure quality of service.
  • Promote EVO’s mission, core values and strategic objectives by providing consistent communication, reporting tools and establishing department goals/objectives to follow.
  • Collaborate with senior leadership on departmental financial guidelines and manage to budget.
  • Drive team excellence and a culture of building relationships while delighting customers and partners and internal stakeholders.

Non-Essential Functions

  • Perform related projects and duties as assigned.

Working Conditions

  • Office environment and remote field work.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors.
  • Must be able to sit and stand for long periods of time.
  • Must be able to work overtime, holidays and weekends as necessary based on business needs.
  • Must be able to travel domestically and internationally, approximately 30%

Organizational Relationships

Reports to the SVP, Product Development. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Senior Product Manager, Transaction Processing Solutions – All Offices

EVO Payments is looking for a dynamic, entrepreneurial and experienced Senior Product Manager to join our Product Management team to play a critical role in helping drive our success.

Basic Purpose

EVO Payments is a leading payments processor and acquirer for merchants, financial institutions, government organizations and multinational corporations located throughout North America and Europe. A key part of EVO’s success is dependent upon providing leading edge transaction processing solutions that support a competitive set of products to our clients which include merchants and ISVs.

EVO Payments is looking for a dynamic, entrepreneurial and experienced Senior Product Manager to join our Product Management team to play a critical role in helping drive our success. We are looking for someone truly passionate about building great products that will help make every experience seamless, simple, and intuitive for our ISVs and merchants.  You will work collaboratively across EVO product and technology teams to develop and implement the overall transaction processing strategy for EVO US and Canada.  This includes development and enhancement of our integration and authorization platforms as well as leading the ongoing development and enhancement of our global Omnichannel strategy.  The incumbent will work closely with the product team to insure our processing platforms fully support the market needs of the overall product set.  Additionally the incumbent will serve as the market expert on payment transaction processing.   Responsibilities will include ongoing management of the full product life cycle – product vision, requirements, development, launch, enhancement, maintenance and EOL.

The incumbent will set the product vision based on input gathered from the product and technology teams, market observation and the need to maintain compliance with card brand regulations.  This will require the management of several initiatives simultaneously.  The incumbent, will also have the responsibility to revise priorities and timelines to achieve the company objectives.

Minimum Qualifications

  • 8+ years in the payment industry required
  • Bachelor’s Degree required
  • 5+ years of experience with payment transaction processing required. Must have understanding of Payment Industry ecosystem, gateway services, security services, and tokenization
  • In-depth knowledge of card brand regulations required
  • Demonstrate initiative and be capable of self-managing with little direction.
  • Ability to see the big picture and still focus on details
  • Communicate effectively in both verbal and written formats with individuals or groups.
  • Ability to work with development teams in multiple locations
  • Communicate technical concepts and requirements clearly to both development and business resources
  • Handle multiple projects while working in a fast-paced environment.
  • Exercise discretion and independent judgment in making decisions.
  • Interact effectively and positively with all levels of personnel, partners, and vendors.
  • Assume leadership role and motivate project team to meet stringent timelines.

Essential Functions

  • Set product vision and effectively communicate it to management, business development and technical staff
  • Understand and apply card brand and PCI requirements to the assigned products
  • Own end-to-end responsibility for product lifecycle.
  • Coordinate with other Product Managers, Accounting, IT, Software and Development, Marketing, Training, and Client Services.
  • Define Implementation’s KPIs and oversee tracking and reporting of performance to ensure quality of service.
  • Promote EVO’s mission, core values and strategic objectives by providing consistent communication, reporting tools and establishing department goals/objectives to follow.
  • Collaborate with senior leadership on departmental financial guidelines and manage to budget.
  • Drive team excellence and a culture of building relationships while delighting customers and partners and internal stakeholders.

Non-Essential Functions

  • Perform related projects and duties as assigned.

Working Conditions

  • Office environment and remote field work.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors.
  • Must be able to sit and stand for long periods of time.
  • Must be able to work overtime, holidays and weekends as necessary based on business needs.
  • Must be able to travel domestically and internationally, approximately 30%

Organizational Relationships

Reports to the SVP, Product Development. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Senior Representative, Lead Generation – Cincinnati, OH

The Senior Prospect Development Specialist focuses on identifying key decision makers and using various methods of outreach including phone, email, LinkedIn, etc, to initiate contact and schedule initial meetings with our Regional Sales Managers in assigned territories throughout the U.S. Prospect Development concentrates on different lead channels such as successful vertical markets, B2B ERP/CRM and gateway integrations and implementation partnerships as well as various additional initiatives.

Basic Purpose

EVO Payments, Inc. is a leading publicly held payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe. This role supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. This role leverages various sales & marketing strategies to build a pipeline of mid-large B2B companies. The Senior Prospect Development Specialist focuses on identifying key decision makers and using various methods of outreach including phone, email, LinkedIn, etc, to initiate contact and schedule initial meetings with our Regional Sales Managers in assigned territories throughout the U.S. Prospect Development concentrates on different lead channels such as successful vertical markets, B2B ERP/CRM and gateway integrations and implementation partnerships as well as various additional initiatives.

Minimum Qualifications

  • Associate’s or Bachelor’s Degree preferred
  • 5+ years Sales experience, especially in B2B or Financial Services
  • Ability to develop new business through prospecting and cold calling
  • Highly motivated to succeed in a performance driven environment
  • Excellent written communication and verbal communication skills
  • Track record of success and quota achievement
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email)
  • Knowledge of fintech and/or merchant and bank products/services and/or payment sales experience
  • Knowledge of B2B ERP/CRM software
  • Outstanding sales, business development and negotiating skills
  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
  • Ability to multitask and change direction in ever changing payment processing environment
  • Strong communication including oral and presentation skills
  • Experience with Salesforce a plus

Essential Functions

  • Lead Prospect, qualify and develop sales ready leads through targeted, outbound calling and emails
  • Engage key decision makers to sell B2B services/products over the phone
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly Sales Opportunity quotas

Non-Essential Functions

  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA)
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA)

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors
  • Must be able to sit for long periods of time
  • Must be able to work overtime, holidays and weekends as necessary based on business needs

Organizational Relationships

Report to the Manager, Inside Sales. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments, Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Software Development Manager – Denver, CO

We are excited to welcome a Software Development Manager to our growing Denver office. Join the team behind one of the world's largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Why is the role open? We’re growing by leaps and bounds through numerous acquisitions and our recent successful IPO. Our unique and diverse culture nurtures and supports personal and professional growth, facilitating internal promotion. Our substantial growth and internal promotions have allowed us the opportunity to add extraordinary talent to our team!

The goal of the role: As the Manger, Software Development, you will be responsible for developing and enhancing EVO Snap* full stack web products.  This position is responsible for working with and enhancing the code relating to our Hosted Payments, Virtual Terminal, and Dashboard products.  You should have a passion for creating high-quality user interfaces. You enjoy development at every level: high-level strategic planning, supporting project pitches, guiding a team of developers, and doing hands-on project work. You not only own your work, you own the development team’s work, and take pride in putting out an exceptional product. You have solid experience in building dynamic, responsive web pages using Angular, Laravel, PHP, and will include creating modules and components and coupling them into a functional app.  You will also be responsible for creating and validating new payment services, adding value added services, performing code/security reviews and creating detailed design documents.  You will lead a team guiding and instructing junior web developers on the implementation of the full stack.

What will you be doing?

  • Provide mentorship and guidance to the team members to achieve highest levels of quality and productivity
  • Lead the software development projects from idea to implementation by tracking and managing progress, risks and dependencies
  • Act as the architect to design solutions to support growing business needs while thoroughly considering the system impact
  • Work closely with product, marketing and other business stakeholders to gather and refine requirements, and release software in a timely fashion
  • Be adaptive and strike a good balance between speed and efficiency
  • Develop a deep understanding of the system, mentor development team, and enforce coding standards
  • Contribute in change control policies, software builds, deployment strategies, code reviews and software recommendations
  • Support the daily operations of the IT/Tech department
  • Take part in agile ceremonies to estimate and execute programming projects
  • Ensuring high performance on mobile and desktop
  • Writing tested, idiomatic, and documented JavaScript, PHP, HTML and CSS
  • Making sure that your team members can follow in your footsteps by documenting your work

You could be a great fit with these qualifications:

  • S. in computer-related field or equivalent experience
  • 5+ years of full stack development experience
  • 5+ years of SQL database programming experience
  • 5+ years developing with JavaScript, HTML5, CSS3, SQL and PHP
  • Deep understanding of Angular as well as best practices
  • Extensive knowledge of UI/UX and developing mobile first applications
  • Hands on experience writing tests using automation frameworks (Jasmine, Karma, Protractor, PHPUnit, etc.)
  • Minimum 3 years’ experience leading agile development teams
  • Knowledge of object-oriented design and proven implementation skills
  • Expert experience working with source control tools (TFS, SVN, or GIT) with strong understanding of build automation
  • Hands on knowledge of design patterns such as MVP, MVC, MVVM, VIPER
  • Proficiency in using architectural design utilities like Visio, ERDs, UML
  • Strong attention to detail and work ethic
  • Strong analytical and problem-solving skills
  • Excellent communication (both written and verbal) and interpersonal skills
  • Ability to work independently and as a team

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Specialist, Sales Administration – Tampa, FL

The Specialist, Sales Administration role is responsible for facilitating all post sales functions related merchant boarding.

Basic Purpose

EVO Payments International is a leading payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe.

The Specialist, Sales Administration role is responsible for facilitating all post sales functions related merchant boarding.

Minimum Qualifications

  • Bachelor’s Degree preferred; High school diploma required.
  • 3 years of channel and/or merchant services experience preferred.
  • Proficient knowledge of CRM systems (i.e. SalesForce)
  • Strong customer services focus and detail orientation.
  • Strong oral and written communications and interpersonal skills.
  • A critical focus on accuracy.
  • Ability to establish priorities, work collaboratively, and meet objectives.
  • Ability to work independently, but with a team focus.
  • Ability to maintain confidentiality.
  • Ability to manage multiple projects and initiatives.
  • Good organizational skills.
  • Ability to analyze and research an issue; conveying of urgency when necessary, while managing the issue to closure.
  • Ability to follow up with an issue/project until completion.
  • Ability to prioritize in a fast-paced environment with limited supervision.
  • Good follow-through skills and ability to resolve issues in a timely manner.
  • Proficiency in Windows based computer applications (Microsoft Office Suite) and other applications and systems as necessary.

Essential Functions

  • Facilitate all Post Sales functions related to new merchants; assist in boarding of new merchants.
  • Maintain current knowledge of Sterling products, services and processes. Attend all new product and service training sessions as assigned by supervisor.
  • Monitor application cycle to ensure merchant is boarded and equipment is deployed on timely basis.
  • Perform QA of essential merchant setup fields in internal databases.
  • Record and track boarding activities and exceptions in SalesForce.
  • Assist Sales Account Executives in fulfilling pends on new accounts to get them open and processing
  • Outbound/inbound calls and communications with merchants and POS resellers to assist in submitting pends when additional information needs to be supplied to the Apps and Underwriting Department
  • Assist with additional needs for initial setup (Paperwork, Additional Adds, Giftcards, etc.)
  • Assist with any merchant boarding notifications, setup issues and product and/or service add-ons within the first 30 days of setup.
  • Responsible for documenting and communicating pends on a daily basis to management and associated Sales Account Executive
  • Identify and escalate obstacles that prevent account openings within set service level.
  • Validate and report the input of bonus codes on all merchant accounts.
  • Responsible for maintaining daily contests with the sales team daily and provide updates throughout the day to maintain the energy within the sales environment.
  • Provide updates to the team when paperwork, agreements, forms, services, etc. are updated within the company to make sure that the most up-to-date knowledge is maintained.
  • Maintain sales board with daily and weekly numbers.
  • Perform miscellaneous job duties as assigned, and this means any other duties required by management daily and weekly that may be outside the rim of responsibilities within the Sales Coordinator role.
  • Schedule flexibility requiring earlier or later start/end times due to workload.
  • Multi-tasking and adapting to change is important for this position.

Non-Essential Functions

  • Perform related projects and duties as assigned.

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with internal and external partners.
  • Must be able to sit for long periods of time.
  • Must be able to work extended / alternate hours as necessary based on business needs.

Organizational Relationships

Report to the Supervisor, Reseller Relationship Management. Interface with internal and external customers (i.e. Chargebacks, Settlements, Merchants, etc.).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments International is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Technical Support Representative – Tampa, FL

The Representative, Technical Support’s role is to provide POS technical service and support to EVO’s internal and external merchant base and respective sales channels.

Basic Purpose

EVO Payments, Inc. is a leading publicly held payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe. The Representative, Technical Support’s role is to provide POS technical service and support to EVO’s internal and external merchant base and respective sales channels.

Minimum Qualifications

  • All applicants must pass a drug test, background check, and credit evaluation.
  • Credit card experience in the acquiring or issuing industries preferred.
  • Proficient computer skills using Microsoft Office suite including Word, Excel, Access, Outlook and Windows based programs required.
  • High School diploma required.
  • Minimum of 1 year of college or equivalent work experience preferred but not required.
  • Minimum of 3 years of experience in a senior level, top tier, technical support or customer service help desk role required.
  • Ability to sit for prolonged periods of time, wear a headset, look at a computer monitor and utilize a company approved keyboard required.
  • Ability to work evenings, weekends, overnight and holidays as needed for support, training and/or conversions required.
  • Ability to utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision required.
  • Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment required.
  • Experience with POS debit and credit terminal hardware and software preferred.
  • Ability to adapt to frequent or unexpected changes in the work environment and be able to adjust approach or method to best fit the current situation required.
  • Strong analytical, problem solving, decision making skills required.
  • Acceptable attendance and performance standards required.

Essential Functions

  • Ability to communicate effectively in both verbal and written formats with peers and customers, internal and external.
  • Ability to organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines.
  • Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners, and vendors.
  • Ability to resolve specific client issues under tight time constraints.
  • Ability to work evenings, weekends, and holidays and overtime as needed.
  • Ability to understand and maintain knowledge of relevant product offering, current support policies and methods of support delivery, in order to provide technically accurate solutions to customers.
  • Ability to handle confidential material appropriately.
  • Answer calls, emails, internal work orders and escalation requests in an ACD call queue based setting and in accordance with service level expectations.
  • Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures.
  • Maintain call queue awareness at all times and maintain adherence to call center operating guidelines as provided by management.
  • Respond to, follow-up, and complete requested assignments in an effective and ongoing manner.
  • Assist merchants with reconciling their processed transactions.
  • Troubleshoot, configure and perform maintenance functions on POS terminals, peripheral equipment, POS applications and semi-integrated solutions according to set procedures.
  • Maintain detail-oriented and customer-centered focus while troubleshooting POS related issues or working requests to ensure accurate and efficient maintenance of work. Make accuracy and quality a priority by double-checking work prior to completion.
  • Work with all sales channels to provide ongoing technical support for merchants as defined by the product classification.
  • Log interactions, which include calls, emails and maintenance queue, using detailed, specific and professional remarks in internal systems.
  • Maintain thorough knowledge of supported systems, up to but not limited to POS downloader systems, third party portals and support/administration tools, front end processing systems and proprietary internal systems.
  • Attend trainings and complete on-line assessments to maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole, included but not limited to card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance.
  • Assist fellow team members with answers to questions and/or problem resolution via verbal or written communications.
  • Work independently in a fast paced environment and adhere to deadlines even when under pressure.
  • Identify and provide follow-up and timely resolution for all issues presented in the Technical Support work queue.
  • Perform miscellaneous job duties as assigned by management.
  • Escalate issues, as necessary, to management on duty.

Non-Essential Functions

  • Perform related projects and duties as assigned

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors.
  • Must be able to sit for long periods of time.
  • Must be able to work overtime, holidays, overnight and weekends as necessary based on business needs.

Organizational Relationships

Reports to the Supervisor, Technical Support. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

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