Job Title: ColdFusion Web Developer
The web developer will assist the team lead in designing, developing and maintaining the company websites and company portals. The ideal candidate will be self-motivated with an ability to handle multiple projects while keeping track of deadlines and documentation of work. This position requires knowledge of, or a willingness to learn the ColdFusion language.
Close date: 06/14/2012
Responsibilities
Performs information gathering services including technical website analysis, competitive/keyword research, and link analysis.
Performs content maintenance and updates.
Develops site features/functionality.
Performs quality assurance testing on new websites.
Monitors, reviews, and updates web site traffic reports.
Monitors/reports on application performance.
Assists in application debugging and maintenance.
Requirements
Proven experience using web development tools including Dreamweaver, Illustrator, Photoshop, FreeHand, Acrobat. Solid understanding of HTML, CSS, and JavaScript.
Demonstrated ability, working knowledge, and strong programming experience in ColdFusion, HTML, Ajax/Javascript,including a proven development methodology.
Proficient with CSS and cross-browser compatibility testing.
Self-motivated with the ability to handle multiple ongoing projects in a fast-paced team environment.
Excellent interpersonal skills including strong verbal, listening, and written communication.
Excellent attention to detail, flexible and adaptable to changes.
Ability to operate under pressure and meet or exceed deadlines.
Bachelors’degree in Computer Science from an accredited college or university desirable.
3 years experience in ColdFusion programming.
Minimum 2 years experience with Microsoft SQL server 2005-2008.
Desirable experience working with webservices.
Desirable experience in unit testing, functional testing and adherent to documentation standards.
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Job Title: Database Administrator
The Database Administrator's primary function is to support Sterling’s internal servers, systems, and staff by maintaining a stable and secure application backend. This is accomplished through reactive troubleshooting, proactive maintenance, and by safeguarding the security of the databases and systems from malicious attacks, both internal and external.
Close date: 06/15/2012
Responsibilities
Establishing the needs of users and monitoring user access and security
Experience with Idera (or current equivalent tool) compliance manager preferred
Ability to handle confidential information and materials appropriately
Monitoring performance and managing parameters to provide fast query responses to 'front end' users
Considering both 'back end' organization of data and 'front end' accessibility for end users
Regularly analyze and refine the ‘physical design’ to meet system storage requirements
Installing and testing new versions of the database management system (DBMS)
Maintaining data standards, including adherence to PCI
Writing database documentation, including data standards, procedures and definitions for the data dictionary (‘metadata’)
Controlling access permissions and privileges
Developing, managing and testing backup and recovery plans
Ensuring that storage, archiving, backup and recovery procedures are functioning correctly
Capacity planning
Working closely with IT project managers, database programmers and web developers
Communicating regularly with technical, applications and operational staff to ensure database integrity and security
Requirements
Effective knowledge of all Microsoft Office products required
Familiarity with Windows Server & Workstation products preferred
Working knowledge of network security concepts and architectures preferred
Familiarity with Linux or derivatives an advantage
One of the following certifications MCDBA or MCTS: SQL Server 2005 preferred
High School diploma required
Experience with Idera compliance manager preferred
Ability to continually learn about new technology and apply it to meet the needs of the end user.
Ability to understand and follow strict security guidelines and help train end users to comply with them.
Ability to work overtime, weekends, and holidays as needed.
Ability to be on call as needed.
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Job Title: Implementation Process Associate
The Implementation Process Associate’s role is to complete the day to day responsibilities connected with the set-up, ordering, and/or retrieval of third party products to ensure the highest quality service is received. The Associate will also implement and acclimate all sales channels to Sterling’s products, policies and procedures through the sales partner boarding processes and procedures.
Close date: 07/06/2012
Responsibilities
Manage the day-to-day implementation tasks required to board new merchants using Datacap products.
Perform the required implementation tasks to board new sales reps to the Sterling platform.
Adhere to company quality standards, company polices and regulatory guidelines.
Escalate potential implementation process delays to supervisor as needed.
Answer calls, emails, faxes and internal work orders in a queue and non-queue setting and in accordance with service level expectations.
Consistently meet benchmark performance standards and take initiative to exceed expectations as documented in the goal objectives, appraisal and as set forth by Sales Support Director.
Log interactions, which include calls, emails, fax and F5 queue, using detailed, specific and professional remarks in Sterling internal system.
Navigate multiple screens and databases to research merchant issues effectively.
Attend trainings and maintain a thorough knowledge of all processes, procedures and information that affect/impact the department and company as a whole, such as card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance.
Board sales partner in accordance to process documentation. Offer input to improve process and revise procedures as required or assigned.
Host introductory “kickoff” meetings with new sales partners.
Understand Sales Partner’s business and in conjunction with the partner’s line of business, educate partner on Sterling’s innovative product offerings, agent friendly tools and marketing collateral, which is located in SNAP, to win agent’s business.
Be a point of contact for new sales partners for a period of 45 days. Respond to all communications in a timely manner.
Document and escalate sales partner’s needs as required.
Validate contractual documentation for accuracy, i.e. signatures, correct business name and most revised version levels before presenting to management for sign-off.
Partner and follow-up with internal Sterling departments to meet implementation timeframes.
Schedule and coordinate training with Training & Development for newly boarded partners.
Responsible for rotational duties of the Equipment Desk which includes the ordering, stage file building and retrieval of equipment, such as Datacap, modems and other equipment as rolled out under the Equipment Desk procedures.
Provide internal and external reporting recurring basis or ad hoc.
Update daily status report with work received and completed. Status report should be kept up-to-date for management use and for the quick review of workload.
Attend Sterling functions that address Sales Partners, such as the annual ISC Sales Conference and assist, as required, with onsite agent trainings.
Complete miscellaneous job duties as assigned.
Requirements
All applicants must pass a drug test, background check, and credit evaluation
High School diploma required
Bachelor’s degree from an accredited college or university or at least 4 years card acquiring industry experience preferred
Minimum 2 years experience in sales support, customer service, technical support or project management fields required.
Proficient industry and POS product knowledge preferred./li>
Proficient POS technical understanding preferred.
Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment.
Ability to work independently required.
Meet acceptable attendance performance.
Meet company standards for tardiness.
Meet satisfactory job performance in current position.
No probation in the last 90 days
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Job Title: Junior / Mid Level Web Developer
The junior web developer will assist the team lead in designing, developing and maintaining the company websites and company portals. The ideal candidate will be self-motivated with an ability to handle multiple projects while keeping track of deadlines and documentation of work.
This position requires knowledge of, or a willingness to learn the ColdFusion language.
Close date: 06/15/2012
Responsibilities
Perform content maintenance as tasked.
Assist in application debugging, maintenance and documentation.
Monitor analytics and create reports to be presented to management.
Assist in the development and testing of new web applications
Perform maintenance on existing applications as tasks by team lead.
Perform basic database maintenance including rebuilding of indexes, documentation of legacy databases and writing of stored procedures.
Perform cross browser compatibility testing
Requirements
2-3 years experience developing websites and web applications using a scripting language such as CFML, ASP/.Net, PHP or JSP. (CFML preferred)
2-3 years experience in developing websites using CSS and Javascript
2-3 years experience working with relational databases with knowledge of writing SQL, indexing and normalization. (SQL Server 2005-2008 preferred)
Desirable Experience:
- 3 years knowledge of ColdFusion including experience:
- Writing udf’s, cfc’s and custom tags.
- Working with webservices(writing and consuming)
- Working with third party API’s.
- Performance Tuning using ColdFusion Server Monitor
- 1-2 Years experience working with JQuery
- Experience working with the Adobe Creative Suite tools.
- Experience working with source control systems such as Subversion and GIT
- Experience writing/developing rich format emails.
- Knowledge of Unit Testing using MXUnit
- Knowledge of Integration Testing
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Job Title: Risk Management Investigator
The basic function of this position is to investigate merchant processing to prevent company losses and to collect unpaid fees and chargebacks.
Close date: 07/31/2012
Responsibilities
Review processing exceptions requiring further investigation.
Conduct investigation of accounts by calling merchants, checking web sites, and communicating with issuing banks and cardholder.
Collect information and documentation for risk assessment and release/hold of merchant funds based on information gathered and deviation from expected activity./li>
Ensure processing is consistent with Visa and MasterCard operating regulations.
Educate merchants as to proper credit card acceptance procedures.
Assist management in risk monitoring in assessing needs for holding funds, creating chargeback reserves and release of reserves.
Assist management with various projects to ensure department needs are met.
Collect unpaid fees and chargebacks.
Perform other miscellaneous duties as assigned.
Requirements
One to two years experience as a Risk Analyst in a credit card risk management environment required
One to two years collection experience required
Knowledge of Visa and MasterCard rules and regulations required
Proficient knowledge of Microsoft Office including Word and Excel
Exceptional organizational and customer service skills required
HS diploma required
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Job Title: Software Developer (java)
The Software Developer’s primary function is to support Sterling’s needs by designing and implementing software solutions for internal and external applications. This is accomplished through needs assessment consultations with Sterling department managers and beta testing with the users of the software.
Close date: 06/15/2012
Responsibilities
Design, develop, and test new software solutions for internal and external use
Enhance and/or debug current software as needed
Provide software documentation for all new and enhanced designs
Perform miscellaneous job duties as assigned
Requirements
Bachelors in computer/engineering discipline required
Minimum of 2–5 years experience in web application and server side development
Minimum of 2-5 years of experience in Java, JSP, HTML, XML
Minimum of 2 years experience with Linux OS, shell script, script language
Minimum of 2 years experience in relational databases (SQL, Server or Oracle) required
Knowledge of OOD required
Experience in Struts, GWT is a plus
Experience in the financial/payment industry preferred
Knowledge of various Accounting/Reporting systems preferred
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